Returns & Exchanges
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
To initiate your return please send us an email with your details and order number to firstname.lastname@example.org, in return we’ll send you a ‘Confirmation of Return’ form to be filled out and included with your return package. Please note that any returns received which do not meet our return policy requirements may be refused.
Please make sure return packages include the item and its corresponding box/Mazinyi bag inside another solid carton box to not damage the original packaging.
Mazinyi reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
Coats should be returned with their dust bag as this is considered part of the product.
You may return the goods by any secure transport to the address provided in your ‘Confirmation Of Return’ email provided by Mazinyi.
We recommend that you obtain a proof of postage as we can’t be held responsible for your return not showing up. If you qualify for free returns then you will find a returns postage label in your package.
Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge.
Should you be interested in a different colour or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at Mazinyi.com
Receiving a refund
All returns that are shipped back within the 14-day time period are refunded to the original form of payment unless otherwise instructed. If the complete order is returned the refund will include standard delivery costs from Mazinyi London to you.
Please allow up to 30 days for a refund.
Mazinyi quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 6-month period from the date of purchase, please contact us immediately at email@example.com